Health and Safety

Health and Safety

We know that the situation with COVID-19 is rapidly changing, making it hard to keep up. We wanted to let you know what we are doing at The HAHotel to assist you and your travel plans. We are committed to doing everything we can to help you travel safely.

The safety of our guests has always been a paramount concern for us. We have long-standing practices in place for cleaning, disinfecting, and food handling. In response to COVID-19, we have taken additional steps based on guidance from local, federal, and worldwide agencies to reduce the risk of spread.

Housekeeping Services

For guests staying fewer than 3 nights, fresh towels and amenities are provided upon request via contact-free delivery.

For guests staying 3 nights or more, Housekeeping Service will be provided on the 3rd day of the stay and then every other day. The room must be vacated during service.

If you would like to skip this service, please use your Do not Disturb sign on your door. Please feel free to contact us at the Front Desk for our contact-free delivery of any additional amenities


Masks are not required for guests of the hotel.

Hotel Transportation

We offer transportation from and to Sarajevo and Mostar Airport. Upon arrival you can call the hotel from the phone in baggage claim or dial the hotel directly at +387 61 467 232.

Hotel shuttles are available to downtown restaurants and attractions within 2 km radius of the hotel. This service is based upon availability. Please note that masks are required in hotel vehicles. Please inquire at the bell stand.

Hotel Parking

The HAHotel offers overnight parking to all guests in our underground parking ramp. The parking is located in front of the main entrance in the courtyard of the hotel. We also have covered parking places. Overnight self-parking for hotel guests is free.

Valet & Luggage Service

Due to COVID safety protocols, valet service is not available at this time; however, our staff will be on hand to assist with luggage.


Our kitchen is open and serving delicious food. Our  restaurant is open for Breakfast 7 AM – 11 AM, and for lunch 11 AM – 2 PM. Dinner, along with an extensive wine, beer and craft cocktail selection, is served in The Bar from 4 PM – 10 PM. In-room dining is available 7 AM – 10 PM.